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When are the mattresses going to ship from CSC?

Mar 29, 2024

You can find the status in the Chapter Portal -> Orders -> Placed Orders -> Scroll down to the “Description Information” box.

How do I find out the status of a mattress or materials order?

Mar 29, 2024

You can find the status of your order in the Chapter Portal -> Orders -> By clicking on one of the analog / kanban boxes.

Where do I find available products, detailed descriptions and prices for mattresses and materials?

Mar 29, 2024

You can find a SHP Product Catalog in the Chapter Portal -> Orders -> SHP Product Catalog

Should I add the request number when asking materials about order status?

Mar 29, 2024

Yes.

How many days for the shipping process for mattresses and materials?

Mar 29, 2024

Up to 14 business days once shipped.
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